Frequent Questions
Please scroll down to view categories and questions.

  • chevron_rightWhat are the hours for the hair, dog groomer, and postal service.
    By Appointment only:
    Hair Salon
    Tess 561-966-2777
    Cristina 561-755-7977
    Dog Groomer
    Postal Service
  • chevron_rightWhen are the pools available for use?
    Per Florida Law, our pools are open for use one half hour after sunrise, and must close one half hour before sunset. Kindly abide by other pool use regulations posted.
  • chevron_rightWhat are the hours for the tennis and basketball courts?
    Hours 7:30 AM-10:00 PM. Village of Wellington Ordinance states that lights must be turned off by 10:00 PM
  • chevron_rightWhat services does our postal center offer?
    • Our small facility is not a full-service post office.
    • The USPS does not make duplicate keys. If you have lost your keys, you will have to purchase a new lock for $20.00 (cash or check made out to Postmaster). You will receive two new keys, which you WILL be able to duplicate yourself. The Postal Service will change the lock. Please speak to the carrier directly to order a replacement lock. It takes approximately one week.
    • The best window of opportunity to find personnel here is between 12:00 pm and 5:00 pm.
    • Outgoing mail can be deposited in the mail slot on the exterior of the building by 4:30 pm.
    • If you receive mail in error, please slip it under the window. DO NOT place it in the outgoing mail slot.
    • There have been a lot of questions about when the mail will be ready for you to pick up. We will strive to have all mail ready no later than 5:00 pm. 
    • There has also been some confusion about what type of handling of hold mail or temporary forwarding of the mail was done in the past. Please understand that as postal employees, we have postal regulations that we must adhere to. We will be glad to explain any questions you might have, but we will not do certain “favors” for any customers that would put us at odds with those regulations. For your convenience, “hold mail cards” and “change of address cards” are located in the rack. Please fill them out and slip them beneath the roll-down window.
    • Because of the volume of mail that most customers receive, it is not possible to get more than two or three days’ mail in the boxes. When the box is full, all the mail will be pulled out and a postal form will be placed in the box with a number for you to call for re-delivery. You will have to go to the Southern Blvd. Post Office to pick it up. The mail will be held for 10 days. If there has been no instruction from the box holder by then about what to do with their mail, it will be returned to sender. So to avoid all that trouble, please leave a HOLD notice if you will be gone for more than three days. If you forget, you can call the toll free number 1-800-275-8777 from anywhere. We can hold your mail for up to 30 days. If your return will be delayed beyond the date on your HOLD card, please call the Post Office at 1-800-275-8777 with a new return date or put your mail on Will Call (good for 30 days).
    • Remember if you go online to, there are useful informational links that could save you time and gas, regarding such things as change of address, temporary forwarding, looking up zip codes, ordering stamps, putting your mail on hold (check out “Premium Forwarding” for those of you who are snowbirds and don’t want to miss out on all those catalogs). Find out how to track your parcels with Delivery Confirmation.
    • Also available is our toll free phone number 1-800-ASK-USPS (1-800-275-8777).
Architectural Control Questions
General Questions
  • chevron_rightMy pool and/or deck area is covered in this fine dust. What is it?
    In western Palm Beach County, 'black snow' falls every year. "Black snow" is another name for the ash in the air from the burning of the sugar cane fields in western Palm Beach county.  It can also come from periodic burning of forest area for fire control.  In extreme conditions it can be sand from the Sahara desert that has made its way through the atmosphere to south Florida.
  • chevron_rightWhat are the regulations concerning Hurricane Shutters?
    Per our documents, hurricane shutters may be put in place or closed not more than seventy-two (72) hours before and seventy-two (72) hours after a storm event (a "storm event" is defined as a meteorological event in which winds in excess of 50 mph and rainfall has occurred, or is expected to occur). They may be put in place or closed for two (2) periods of up to fifteen (15) days each between June 1 and November 30 when the Owner is absent from the Unit; and they may be put in place on the first floor rear windows during any period of time.
Homeowner Information FAQ
Lake Info
  • chevron_rightWhat is that brown stuff floating on the water?
  • chevron_rightWhy is our lake water so low?
    In Florida, rain does not fall uniformly throughout the year, but is split into a distinct wet season (June – October) and dry season (November – May). The result of this seasonal disparity in rainfall is evident as an annual oscillation in lake and groundwater levels. Under typical weather patterns, lake levels fluctuate within a normal range.  Our lake is actually a very large water retention system fed by ground water, rain, and rain runoff.
    The wet season produces the vast majority of the region’s average annual rainfall, approximately 60 inches. Temperatures often reach into the 90s and humidity levels are high. With sea-breeze fronts developing along both the Atlantic and Gulf Coasts, thunderstorms can occur almost daily during the summer months.
    Not to worry, once the wet season starts back up again in June your lake levels will return to a normal level.
Parking Regulations
VW Administration
  • chevron_rightWhen can I get a barcode or ID card?
    You may call the management office at 561-967-3771 to schedule an appointment with Randy in the Registration Office. The Barcode and ID card appointments are done on Tuesdays and Thursdays from 2:00PM to 4PM by appointment.  
    If you unable an appointment during those days/times please contact Randy directly at the above number as she may be able to make a special exception on a different day/time.