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FAQ
 

 
  • What's the procedure for obtaining ACC approval to make exterior changes to my home or landscaping?
    You may stop by the management office and pick up the ACC-Architectural Change Application Form or download it from the Forms section of this web site. Please Submit the form along with all required documentation to the management office 3 business days prior to the meeting. The ACC meets on the 3rd Thursday of each month. Thank you. 
  • How often does the ACC meet?
    The ACC ( agricultural control committee) meets on the 3rd Thursday of each month at approximately 3:00 in the Town Center ballroom. Residents are more than welcome to attend! 
  • Is parking allowed on the apron of our driveway?
    Parking on the driveway apron is not prohibited by the Florida State Statute or by the Village of Wellington Code. Consequently, parking IS PERMITTED on the apron of a driveway, provided that the vehicle parked on the apron does not obstruct the sidewalk or the street.
     
  • May I park a truck in the Driveway?
    No. Please read VW Covenants 9.2 Use Restrictions, Section U Vehicles (page 27)
     
  • What are the hours for the tennis and basketball courts?
    Hours 7:30 AM-10:00 PM. Village of Wellington Ordinance states that lights must be turned off by 10:00 PM
     
  • What are the regulations concerning Hurricane Shutters?
    Per our documents, hurricane shutters may be put in place or closed not more than seventy-two (72) hours before and seventy-two (72) hours after a storm event (a "storm event" is defined as a meteorological event in which winds in excess of 50 mph and rainfall has occurred, or is expected to occur). They may be put in place or closed for two (2) periods of up to fifteen (15) days each between June 1 and November 30 when the Owner is absent from the Unit; and they may be put in place on the first floor rear windows during any period of time.
     
  • What services does our postal center offer?
    • Our small facility is not a full-service post office.
    • The USPS does not make duplicate keys. If you have lost your keys, you will have to purchase a new lock for $20.00 (cash or check made out to Postmaster). You will receive two new keys, which you WILL be able to duplicate yourself. The Postal Service will change the lock. Please speak to the carrier directly to order a replacement lock. It takes approximately one week.
    • The best window of opportunity to find personnel here is between 12:00 pm and 5:00 pm.
    • Outgoing mail can be deposited in the mail slot on the exterior of the building by 4:30 pm.
    • If you receive mail in error, please slip it under the window. DO NOT place it in the outgoing mail slot.
    • There have been a lot of questions about when the mail will be ready for you to pick up. We will strive to have all mail ready no later than 5:00 pm. Bear in mind that when delivery was being provided to the community by contract workers, they would sometimes have as many as four or five people in the mailroom. Now that the Postal Service has taken over the delivery, there are only two or three people doing the same job.
    • There has also been some confusion about what type of handling of hold mail or temporary forwarding of the mail was done in the past. Please understand that as postal employees, we have postal regulations that we must adhere to. We will be glad to explain any questions you might have, but we will not do certain “favors” for any customers that would put us at odds with those regulations. For your convenience, “hold mail cards” and “change of address cards” are located in the rack. Please fill them out and slip them beneath the roll-down window.
    • Because of the volume of mail that most customers receive, it is not possible to get more than two or three days’ mail in the boxes. When the box is full, all the mail will be pulled out and a postal form will be placed in the box with a number for you to call for re-delivery. You will have to go to the Southern Blvd. Post Office to pick it up. The mail will be held for 10 days. If there has been no instruction from the box holder by then about what to do with their mail, it will be returned to sender. So to avoid all that trouble, please leave a HOLD notice if you will be gone for more than three days. If you forget, you can call the toll free number 1-800-275-8777 from anywhere. We can hold your mail for up to 30 days. If your return will be delayed beyond the date on your HOLD card, please call the Post Office at 1-800-275-8777 with a new return date or put your mail on Will Call (good for 30 days).
    • Remember if you go online to USPS.com, there are useful informational links that could save you time and gas, regarding such things as change of address, temporary forwarding, looking up zip codes, ordering stamps, putting your mail on hold (check out “Premium Forwarding” for those of you who are snowbirds and don’t want to miss out on all those catalogs). Find out how to track your parcels with Delivery Confirmation.
    • Also available is our toll free phone number 1-800-ASK-USPS (1-800-275-8777).
  • When are the pools available for use?
    Per Florida Law, our pools are open for use one half hour after sunrise, and must close one half hour before sunset. Kindly abide by other pool use regulations posted.
     
  • When can I get a barcode or ID card?
    You may call the management office at 561-967-3337 to schedule an appointment with David in the Registration Office. The Barcode and ID card appointments are held on Tuesdays and Thursdays from 1:30-3:30. If you cannot schedule an appointment during those days/times please contact David directly at 561-328-9641 as he may be able to make a special exception on a different day/time.